Orders are shipped out same day if received before 2 pm AZ time, orders received after may ship the next business day. We are unable to guarantee changes after an order is submitted.
Shipping is via USPS with typical delivery times of 2-4 days. You will receive a tracking email when your order is shipped so you can keep an eye on it from there.
If your tracking information is showing as “delivered” but you cannot locate your package we suggest checking around the address, including all entrances, and behind anything that could ‘hide’ the package from passers by, as well as with immediate neighbors or a leasing/mail room in your building to see if they received it by mistake.
Additionally, some drivers will scan packages as “delivered” as they start to service an entire street, block, or neighborhood. In this case, the scan would be premature and additional time would be needed to complete delivery.
After 24 hours of being marked as “delivered” and you still do not have the package, please contact our Customer Service team for assistance, verifying the correct address information as you do so.
For packages marked “delivered” but you have not received MacuHealth will reship a replacement order after you submit a case with the USPS. MacuHealth is unable to offer a refund for the order. A case with USPS may only be opened within 30 days of the date the order was shipped. Please contact our customer service for assistance.
Your satisfaction with our products is extremely important to us. If for any reason you are not pleased with your purchase, you may receive a full refund or exchange on product received in re-sellable condition within 30 days of receipt.
To return your purchase and receive a full refund or exchange, you must call Customer Service at 866.704.0845. You will be asked to ship the item to the address below. Refund will be processed after your return has been received and inspected.
1 E Deer Valley Rd Ste 209
Phoenix AZ 85024
Credit card orders will be refunded by the card used for your most recent purchase of each specific item.
Check and money orders will be refunded by check.
MacuHealth will only honor product/return issues with a MacuHealth authorized receipt.
For return authorization, please call: 866-704-0845